No, really. Think back. You did.
Every message was a validation of your product, proof that somebody was using it. And every email was an opportunity, a chance for you to shine, to delight those customers one by one.
Your email inbox was your home, and you loved it there.
Emails come more often now. You still want to converse with and delight each and every customer. But when you open up that inbox and see the number of unread messages…
Emails come in. You read them, then quickly mark them as “unread” so you don’t forget to deal with them later. (Spoiler alert: this never works for long.)
Later comes, and the same customer emails you again because you never replied.
It’s ok. You can admit it. This is a safe place.
So you’re avoiding your inbox, you’re IMing your coworkers to see which emails they got, too, and if they’ve responded, and if they’ve solved the problem or passed it on or given up or what.
Even when you think you’ve answered all your support emails, you’re still stressed out. Because you don’t feel confident. How could you, with a system like this?
Do you remember the first time you answered a paying customer’s email, quickly and courteously, with joy and even honor at the opportunity to solve a problem, delivering exactly the solution they needed, right when they needed it?
Do you remember what it is to delight your customers with every point of contact? To close out a support request with a smile and a sense of satisfaction, knowing that you’ve accomplished your goal?
You can have that back.
Our UI is built for anybody and everybody. You don’t have to be a computer science major to pick it up and use it immediately.
Ready for more? Like any shiny machine, you can drive it stock or get beneath the hood and soup it up. There’s lots of power and plenty of freedom to customize the Snappy experience when you’re ready to hit that open road.
We’re not here to kill the email inbox. We’re here to supercharge it.
Keep your existing support email addresses; your customers can keep emailing you there, and the transition will be seamless for them. You can use as many inboxes as you need, and Snappy will keep them straight.
Never lose track of an email again. Never wonder where it is in the support process, or who’s looked at it, or whether it’s been replied to. Snappy tracks its progress from start to finish, and allows you to assign team members, add tags, and reply to the customer as often as you need to.
See? Seamless. Fall in love with your inbox again.
Our simple and powerful FAQ system is easy for customers to use, and easy for staff to maintain. Snappy’s FAQ is optimized for a simple, streamlined experience. You can even customize the FAQ page to match your website, blending it in without a hitch.
What’s more, the FAQ is a single location for all your help documentation, information that can be accessed from multiple points.
For example, if you use the Snappy widget, you don’t have to enter FAQ information separately, and maintain it in two places. So it’s always up to date, always accurate, always automatically perfect.
Here’s something no email client can do for you.
Take your support to the next level by embedding your FAQ and your contact information into every page of your app or website. Yeah. No need to send your customers on a wild goose chase through Help Page Land. Just serve it up where they already are.
This means when your users have a question, they don’t have to leave your site or app to view your FAQ page; it’s right there for them, all the time, in a…well, in a Snap.
The widget can open up to any question you want in your FAQ page; it’s fully customizable in terms of its content, its color, and its size.
The widget also provides sophisticated reporting, giving you insight into how and where your customers are using it.
So how much support email did you receive yesterday? What day of the week is busiest? Which of your staff are overwhelmed, and which need more to do?
With Snappy, you have access to a full suite of unique, customizable reports. You choose exactly what data you want to see and how you want to see it. Keep track of staff workload, speed to first response (keep it Snappy!), and so much more. Information is power, and Snappy puts that power at your fingertips.
Automate just about anything you might want to automate by setting up simple “if, then” rules.
Stop typing the same instructions over and over; when you find yourself answering the same question every day, simply save the answer as a phrase.
Capture all of those emails about the same bug or issue, and respond once to everybody.
Use Snappy right from your phone with our iOS app (and soon Android).
✓ No metrics
✓ No accountability
✓ No deep analytics
✓ No support
✓ Hosted & Managed
✓ Your email servers
✓ Your domains
✓ SimpleTry It Free
✓ Weeks to configure
✓ Months to learn
✓ Years to master
✓ Complicated pricing
✓ Replying to tickets takes a PhD