All the features you need to start supporting your customers
Streamlined Email Ticketing
Resolve your support tickets more efficiently with our simplified workflow.
Assign staff, categories, priorities, and tags faster than any other helpdesk. Automate repetitive tasks. Find tickets with just one click.
Knowledge Base
Help customers help themselves in your knowledge base. Leverage articles by inserting them directly into tickets or as a link.
Integrate your knowledge base into your website and style it to match. Provide access to your knowledge base from any page on your site with the Snappy Widget.
Widgets
Provide customers with an elegant support access with seamless integration of our ticket widget into your website.
Canned Responses
Speed up response times by inserting pre-written content into support tickets with a few quick key presses.
Triggers
Add automation to handle tickets. Set up conditions to assign, tag, prioritize, and even reply instantly when a ticket is received.
Reporting
Track your team's success and identify ways to improve efficiency and customer satisfaction.
Generate reports to show ticket status, interactions, response time and more.
So many more features...
Unlimited Mailboxes
Forward in your email from all the mailboxes, brands, domains you supportUnique Workflow
Snappy focuses on what's waiting to be responded to so it's always clear what's next.Your Domain
Your knowledge base can use your own domain/subdomain.Your Mailboxes
Forward email in from your email server, use your own SMTP server for outbound email.Filters
Create custom views to see only the tickets you're interested in.Advanced Searching
Easily and quickly find any ticket or contact.Webhooks
Snappy can call back to your server whenever tickets are created or changed.Stellar API
An advanced modern API for integrating with anything and everything.Undo
Send a reply a little before you should have? Easily undo the send.Apps
Snappy connects with top apps and even lets you build your own with our open source API.Email Magic
You can reply to any notification email to respond to customers right from your email client.Knowledge Base Inserting
Insert the full body of an article or just a link to it into any customer reply.Private Messages
Collaborate with in-ticket private notes.Batch Actions
Merge, tag, or reply to multiple tickets at once.Multi-lingual
Choose from 18 different languages for your knowledge base and contact form.
3rd Party Integrations
Our ever growing list of integrations allows you to extend Snappy into any of your existing workflows
GitHub
Mixpanel
MailChimp
Slack
Jira
HipChat
We love the Snappy features
"Snappy is a really well designed product."
Spicer Matthews
Cloudmanic Labs
"Can't even begin to describe how much of a lifesaver Snappy is - after three years and five different services, finally a great solution!"
Jonathan Head
Nimbleton
"Damn I love Snappy. 60 seconds to set up a new mailbox. Everything just works without any complex setup."
Chase Clemons
SupportOps