Access to the Snappy service is limited to subscribers and authorized users. An "authorized user" is an individual who (a) is designated by the subscriber as an authorized user, (b) is employed by a subscriber or engaged as independent contractor of a subscriber, (c) accesses the data solely for the benefit of the subscriber and (d) agrees to be bound by all of these terms and conditions to the same extent that the subscriber is bound.
The Snappy service permits each subscriber to create user names, assign a user name to each authorized user and to deactivate user names. Each user name must be available and acceptable to us in our discretion.
The maximum number of authorized users, if any, will be indicated in your online order or registration form. You may subscribe for a fixed maximum number or an unlimited number of authorized users. You may upgrade your service at any time to a larger or an unlimited number of authorized users at the rates then in effect.
By accessing or using the Snappy service you represent and warrant that you are a subscriber or an authorized user and that you are at least 18 years old.User Names and Passwords
Subscribers and authorized users may access the data from any web browser by entering an approved user name and the corresponding confidential password. You are responsible for maintaining the confidentiality and security of your account and password. Each user name may only be used by one person. You may not share a user name with anyone else.Updates and Changes
You may use the Snappy service only for the internal business of your company or organization. You may not (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute the Snappy service or make it available to anyone for any purpose other than your company's internal business; (b) modify, adapt or hack the Snappy software or service or otherwise attempt to gain unauthorized access to our systems or networks; or (c) attempt to decipher, decompile, reverse engineer or otherwise discover the source code of the Snappy software or any of its components.
You may not use the Snappy service: (i) as a tool for file sharing, online backup, mass emailing or to process data on behalf of any third party; (ii) in any unlawful manner or for any unlawful purpose or in a manner that violates any person’s privacy rights or infringes any person’s intellectual property rights, or to send spam or otherwise duplicative or unsolicited messages unlawfully, (iii) in any manner that interferes with or disrupts the integrity or performance of the Snappy service; or (iv) to knowingly post, upload, link to, send or store any content that is unlawful, racist, hateful, obscene, discriminatory, or contains any viruses, malware, Trojan horses, time bombs, or any other similar harmful software.
The subscriber is responsible for all content posted and all activity that occurs under the subscriber's account.Prices and Payment
We offer Snappy subscriptions at different plan levels with differing numbers of features and maximum users. You pay the price that correspond to the plan level you select. We may also allow you to register for free use of the Snappy service for a limited time or a limited version.
You must use a valid credit card to subscribe to any paid Snappy plan. We bill in advance on a monthly or annual basis, depending on the plan you select. Payments are not refundable. We do not give refunds or credits for any partial month or year of service or any plan downgrade, or for unused time if you close your account before the end of your subscription period.
We will notify you in advance of any increase in prices that may become effective upon any renewal of your subscription.
For any upgrade or downgrade in plan level, the credit card that you provided to us will automatically be charged the new rate on your next billing cycle.
Downgrading your plan level may cause the loss of content, features, or capacity of your account. We do not accept any liability for such loss.
The plans currently allow subscribers to open unlimited numbers of tickets with no limit on the numbers of files saved or storage space used. We reserve the right to impose an additional charge if you add more than 10,000 tickets or use more than 2GB of storage space in a month or you impose excessive stress on the service in any other way.
If you fail to pay on time, or if your credit card payment information is entered in error or does not go through for processing and you do not update payment information upon our request, we may suspend or cancel your subscription.
Unless otherwise stated, our charges do not include any taxes or similar governmental assessments by any local, state, provincial or foreign jurisdiction. You are responsible for paying all such taxes except those assessable against us based on our income. We will invoice you for such taxes if we believe we have a legal obligation to do so.Cancellation and Termination
Only the subscriber may cancel the subscription before it expires. Authorized users may not cancel a subscriber's subscription.
All content will be deleted from your Snappy account immediately upon cancellation. The content cannot be recovered once your account is cancelled.
We have the right, in our sole discretion, to suspend or terminate your account and refuse your further use of the Snappy service, for any reason at any time. Termination will result in the deactivation or deletion of your account or your access to your account, and the forfeiture of all content in your account.
We reserve the right to refuse service to anyone for any reason at any time. We also have the right to discontinue the Snappy service (or any of its parts), temporarily or permanently, at any time with or without notice.Support
Technical support is available to paid Snappy subscribers. To reach Snappy customer support services, contact us. A valid and current subscription is required for support. We provide support Monday through Friday, 9 a.m. to 5 p.m. East Coast time, but not on national holidays. We generally respond within one business day.
You acknowledge that we may not be able to resolve every technical support request. We provide support on a "best efforts" basis only.Proprietary Rights
We do not claim any intellectual property rights over the material you enter or upload into the Snappy service. All material you upload remains yours. When you delete your account, you are also deleting all content of your account stored on the Snappy service.
We do not pre-screen your content, but we have access to your account at all times and we may remove any of your content in our sole discretion.
We own and retain all proprietary rights in the Snappy software and this website. Our rights are protected by copyright and other laws. You may not copy, modify, publish, transmit, distribute, perform, display, or sell any content or information from this website without our prior written approval.
To the extent we do not own any additions or changes you may have provided to us or that we may have made in response to any suggestions, enhancement requests, recommendations or other feedback we receive from you, we will have a royalty-free, worldwide, transferable, sub-licensable, irrevocable and perpetual license with respect to all such additions and changes.
You grant us the right to include your company's name as a customer on our website and other advertising and promotional materials. Within thirty business days after your written request, we will remove your company's name from the Snappy websites and we will cease to include the name in our other advertising and promotional materials.Privacy
WE OFFER AND SELL THE SNAPPY SERVICE ON AN "AS IS" AND "AS AVAILABLE BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EITHER EXPRESS, IMPLIED OR OTHERWISE WITH RESPECT TO THE SNAPPY SERVICE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. WE DO NOT WARRANT THAT ACCESS TO OR USE OF THE SNAPPY SERVICE OR THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE OR COMPLETELY SECURE. WE DO NOT WARRANT THAT THE RESULTS YOU MAY OBTAIN FROM THE USE OF THE SNAPPY SERVICE WILL BE ACCURATE OR RELIABLE.Limitation of Liability
We will not be liable to you or any third party for any modification, suspension or discontinuation of the service or any of its parts.
In no event will we be liable for damages in contract, tort or otherwise in excess of the amounts we received from your subscription fees during the 12 months immediately preceding the claim.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that these limitations may not apply to you. IN THESE STATES, THE LIMITATIONS OF OUR LIABILITY DESCRIBED ABOVE WILL APPLY TO THE GREATEST EXTENT PERMITTED BY LAW.Limitation of Actions
In no event may you bring an action against us more than one year after the cause of action occurs.Your Indemnity
We have the right to reject any settlement that might adversely affect us. We will give you timely written notice of any claim that may require indemnification and we will provide your reasonable assistance, at your expense. We reserve the right to participate in the defense, with counsel of our choice and at our own expense, of any action that may give rise to your obligation to indemnify.No Transfer of Rights
We may give notices to you by email, regular mail or overnight delivery service using the contact information you provide to us. You may notify us by any of the same methods at the address or email address indicated under the heading "Further Information" below.Waivers
Any claim or dispute between you and us that arises in whole or in part from your use of the Snappy service or this website that we cannot resolve amicably will be decided exclusively by a court of competent jurisdiction located in Ottawa, ON, Canada. Each party consents to the exclusive jurisdiction of such courts in any such action or proceeding.