Finally, a better way to manage your customer support emails.
Hassle-free self service FAQs your customers can actually use.
Power to understand and act on your support process and trends.
Email is enough early on, but over time it breaks down. Do you:
You've outgrown email clients and need a real solution. Support can be easier, fun, and profitable again!
"The basic premise of Snappy is just so simple yet well delivered. Take a chaotic mailbox and turn it into a simple support desk environment."
— Read the case study
— Rachel Andrew, Founder edgeofmyseat.com
Do you know:
Email clients aren't built to answer these questions; Snappy is!
"Snappy allows us to handle communication the same way that we handle
everything else at SlideRoom, as a team." — Read the case study
— Grant MacManus, Support Lead at SlideRoom
The solution isn't a complex knowledge base or wiki. You need a hassle-free FAQ anyone on the team can contribute to and maintain.
Snappy makes it easy to build and organize FAQs into a searchable self-service help center. Now customers can answer their own questions. Instant gratification!
"Snappy’s FAQs allowed us to easily build a knowledge-base for our users. With a few lines of CSS we were able to customise it to match our site."
— Stephen Radford, Founder FTPloy